Exchange, Return & Refund Policy

REFUND POLICY
CANCELLATION AND REFUND

UNFORTUNATELY, AS PER STORE POLICY, CANCELLATION AND REFUNDS ARE NOT POSSIBLE AGAINST ANY ORDERS.

RETURN AND EXCHANGE PROCEDURE

INITIATING AN EXCHANGE:

KINDLY WRITE AN EMAIL TO TWODOGS5550@GMAIL.COM, ONLY SIZING RELATED EXCHANGES WILL BE HONOURED.

QUALITY CHECK:

ALL EXCHANGES WILL UNDERGO A QUALITY CHECK BY OUR TEAM. WE RESERVE THE RIGHT TO DECLINE AN EXCHANGE IF:

THE PRODUCT/S ARE RETURNED AFTER USE.
THE PRODUCTS ARE DAMAGED.

SHIPPING THE EXCHANGE:

IF THE EXCHANGE IS CONFIRMED, THE CUSTOMER IS RESPONSIBLE FOR SHIPPING THE PRODUCT BACK TO TWODOGS. PLEASE PROVIDE THE TRACKING ID TO TWODOGS5550@GMAIL.COM IN THE SAME EMAIL THREAD.

PROCESSING TIME:

ONCE WE RECEIVE THE RETURNED ITEM, WE WILL PROCESS THE EXCHANGE WITHIN 5-7 BUSINESS DAYS.

DEFECTIVE PRODUCTS:

IF YOU RECEIVE A DEFECTIVE PRODUCT, SHARE ORDER DETAILS AND IMAGES AT TWODOGS5550@GMAIL.COM, AND WE WILL RESPOND WITHIN 24 HOURS.

EXCHANGE LIMITATIONS:

EXCHANGES ARE ALLOWED FOR THE SAME PRODUCT FOR SIZE ONLY ONCE
EXCHANGES ARE SUBJECT TO AVAILABILITY. IF THE DESIRED SIZE IS NOT IN STOCK, WE WILL INFORM YOU ONCE IT IS BACK IN STOCK.

WE HOPE THIS POLICY ENSURES A CONFIDENT SHOPPING EXPERIENCE AT TWODOGS. IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE FEEL FREE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM FOR ASSISTANCE